Help
CONTACT US
To contact our Customer Service Department by phone, please call 1-800-810-6528 (Monday – Friday 7:30 a.m. – 4 p.m. EST)
MY ACCOUNT
Creating an account on www.bosu.com gives you the added benefits to shopping online. You can open an account one of two ways:
- Click on Account/Login, My Account, Create an Account and enter your information.
- When placing an order, you’ll have the option to Register and Checkout to create an account.
BENEFITS OF CREATING AN ACCOUNT
Registering for a free BOSU.com account offers many exclusive benefits.
- Newsletter access providing you with the latest news on upcoming promotions and events.
- Ability to write product reviews.
- Ability to see your registered products.
- Look up your Order History.
- Save billing and shipping information to make it easier and faster to purchase products.
- Manage your downloadable products.
- Faster Checkouts! Save multiple billing and shipping addresses to enable easier, more convenient purchasing.
Please note that www.bosu.com has been redesigned recently to provide you with a better shopping experience. If you are a returning customer from the old site, you’ll need to sign-up for a new account. We are sorry for any inconveniences, but hope you’ll enjoy our new site.
MANAGE YOUR ACCOUNT
Managing your account information online is easy, and can be done at any time. Simply click on Account/Login to access your account.
In Account/Login, you can:
- Change a Billing Address or Shipping Address that you have saved to your address book.
- Change your login password.Update your email address.
NEWSLETTER SIGN UP
Register for our e-newsletter to be the first to receive exclusive promotions and hear about the latest BOSU® products.
SUBSCRIBING
You can subscribe to our e-newsletter by signing into your account or at the bottom of the homepage.
SHIPPING
Please allow 7-10 business days for standard shipping and 1-2 business days for priority shipping.
We are not able to ship BOSU® products to P.O. Boxes, Military APO/FPO addresses or internationally. If you would like to purchase BOSU® products internationally. Click here to find one of our international distributors.
ORDER STATUS
After you play your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:
- Order Confirmation. This e-mail tells you that we have received and are processing your order. Keep this e-mail for your records; it contains your order number.
- Shipment Confirmation. This e-mail confirms that your order has shipped.
PAYMENT
The following payment options are available to you on www.bosu.com
Credit Cards
- Visa
- Discover
- MasterCard
- American Express
Other Forms of Payment
- PayPal
TRACK YOUR ORDER
You can track your order by going to your My Orders under My Account. Go to the order details of the order that you want to track and click on the tracking number. This takes you to the carrier’s website where you can find the most up-to-date information available.
Please note that until the carrier updates their computer with your tracking information, you’ll be unable to track your order via the web. It is therefore possible that when we provide you with the tracking link, on the first day after you place your order, no tracking information will be available yet. However, the carrier usually updates their information within one business day of the time that we provide you with the link, so if no information is available yet, please check again later.
All orders are processed within 1-2 business days, if you would like to make a change to your order please contact one of our customer service representatives within 24 hours.
Caitlyn Grillo
Email – [email protected]
Jillian Williams
Email – [email protected]
CANCELLATIONS
All orders are processed within 1-2 business days, if you would like to cancel your order, please contact one of our customer service representatives within 24 hours.
Caitlyn Grillo
Email – [email protected]
Jillian Williams
Email – [email protected]
RETURN POLICY
You may return your BOSU® purchase within 30 days from receipt for full refund. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, BOSU® cannot accept the returned items and cannot give a refund.
If you would like to return a product for a refund, please contact one of our customer service representatives and they will be able to assist you. Please note: Return shipping costs are not covered by BOSU®.
Caitlyn Grillo
Email – [email protected]
Jillian Williams
Email – [email protected]
Privacy
We will not sell or share any of your information with anyone if you sign up for the BOSU® E-Newsletter. When you sign up for the newsletter on bosu.com, whether you came to our site directly or through any link, we will not share, nor sell your information to any source or company not affiliated with BOSU® . All your information is kept completely private.